TALON Help Center
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Contact Support

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Get in touch with our support team for personalized assistance
Get help with MyMedicalShopper whenever you need it. Our expert support team is ready to assist you with healthcare shopping, account questions, technical issues, and more through multiple convenient contact methods.

We're Here to Help

Our dedicated support team understands healthcare shopping can be complex. We're committed to helping you save money and get the care you need with personalized assistance tailored to your situation.

How to Reach Us

Choose the contact method that works best for your situation and convenience level. Each option is designed to provide you with the most effective assistance possible.

Phone Support
Leave a message for our support specialists for assistance with issues warranting verbal guidance.
Support Hotline
(603) 292-3020
Call Now
Hours: Mon-Fri 8AM-6PM EST
Best For: Verbal guidance, no easy access to leave text feedback
Email Support
Send detailed questions, screenshots, and documentation for comprehensive assistance with complex issues.
Direct Email
support@talonhealthtech.com
Send Email
Response Time: Within 4 business hours
Best For: Complex issues, screenshots, detailed explanations
Support Portal
Submit support requests, track tickets, and get help with various issues through our comprehensive support portal with full documentation.
Open Portal
Response Time: Within 4 business hours
Best For: Tracking requests, detailed issues, feature requests

Response Times

We're committed to providing timely support across all communication channels with clear expectations for response times:

Our Response Time Commitments
Initial Response
4h
During Business Hours
Escalation Path
24h
Business Hours

Types of Support We Provide

Our expert support team can assist with a wide range of issues and questions related to MyMedicalShopper:

Healthcare Shopping
Help finding providers, understanding pricing, comparing options, and making informed healthcare decisions.
Account Questions
Profile updates, password resets, notification settings, and general account management assistance.
Technical Issues
Login problems, app issues, website errors, and troubleshooting technical difficulties.
Education & Training
Learning how to use features, understanding healthcare costs, and maximizing your savings opportunities.

Before Contacting Support

To help us assist you more effectively, gather this information before reaching out:

Information That Helps Us Help You
Account Information
Your email address, member ID, or employer group information
Issue Description
Clear description of the problem, what you were trying to do, and any error messages
Device Information
What device and browser you're using, or mobile app version
Screenshots
Screenshots of error messages or issues (helpful for email support)

Frequently Asked Questions

Quick answers to common questions about contacting support:

How quickly can I expect a response?

Response times vary by contact method: Initial responses come within 4 business hours.

Which contact method should I use?

Use phone support to leave a message for our support specialists for assistance with issues warranting verbal guidance and email for complex problems where you can provide detailed information and screenshots.

What are your support hours?

Our support team is available Monday through Friday from 8:00 AM to 6:00 PM Eastern Time. Email support is available 24/7, but responses are provided during business hours. For urgent issues outside business hours, email us and we'll respond first thing the next business day.

Can you help me understand my healthcare costs?

Absolutely! Our support team can explain how MyMedicalShopper calculates your costs, help you understand your insurance benefits, guide you through comparing providers, and show you how to maximize your savings opportunities.

Do you provide technical support for the mobile app?

Yes, we provide full technical support for the MyMedicalShopper mobile app including installation help, troubleshooting, feature explanations, and resolving any technical issues you may encounter.

Pro Tip

Before contacting support, try checking our FAQ section or searching our help articles. You might find the answer you need instantly!

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For the latest version of this article, visit: help-contact-support-support-dashboard.html
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How to Reach Us Response Times Types of Support We Provide Before Contacting Support Frequently Asked Questions

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