Showing 5 articles
and 2 FAQs
Support Best Practices
Professional guidelines, expert techniques, and proven strategies from experienced support representatives to help you deliver exceptional member experiences.
Dashboard Overview
Master the Support Dashboard interface, navigation, and key features. This comprehensive guide will orient you to the layout, essential functions, and daily workflow areas you'll use to provide exceptional member support.
First Time Login
Step-by-step instructions for accessing your TALON Support Dashboard account and configuring your initial settings for optimal productivity. Get started with confidence and understand your dashboard layout based on your assigned support tier.
Navigation Basics
Master efficient navigation between different sections and streamline your daily workflow. Learn the dashboard menu structure, shortcuts, and navigation techniques to provide fast, confident support.
Popular
Platform Basics
Understand the healthcare transparency platform that members use to shop for medical care. Learn what drives member behavior, common pain points, and how to provide effective support throughout their healthcare shopping journey.
Frequently Asked Questions
How do I access the Support Dashboard?
You can access the Support Dashboard using your assigned credentials:
- Go to the TALON Support login page
- Enter your username and password
- Complete two-factor authentication if required
- You'll be directed to your role-appropriate dashboard
Note: If you don't have login credentials, contact your supervisor or IT administrator for account setup.
What's the difference between support tier levels?
TALON uses a four-tier support system:
Tier 0 (Basic Support)
- Member search and basic profile access
- Common issue resolution
- Password resets and account unlocks
Tier 1 (Enhanced Support)
- All Tier 0 functions plus:
- Employer group management
- Advanced member tools
- Reporting capabilities
Tier 2 & 3 (Administrative)
- System configuration
- User management
- Advanced troubleshooting